Privacy Policy

Cliff Farmhouse B&B Suites (“We/Us”) commits to protecting and respecting your privacy and complying with all laws including the GDPR (General Data Protection Regulations).

This privacy policy sets out how we will process and use any personal data that you provide to us, or that we may collect because of you visiting www.clifffarmhouse.co.uk. Please read the following information to understand our practices with regards to your personal data and how we will treat it.

How we collect guest information

We receive personal information in the following circumstances:

• Over the phone or when you make a booking in advance over email or through our website
• When you check in at Cliff Farmhouse in person
• We may also receive information via third parties (e.g. online travel agencies) that you have used to process your booking with us
• If you purchase any of our services or if they have been purchased by somebody else on your behalf (e.g. Gift Voucher Brilliance)
• Whenever you contact us to make enquires regarding any of our services
• Any information that you provide by filling in forms on our website or at Cliff Farmhouse. This may include requests for information or subscribing to any service offered by us

Information We May Collect from You

We may collect personal information about you when you request our services, including:

• Your name
• Postal address
• Invoicing details/address
• Credit/debit card details
• Information regarding the services you request
• Supplementary information about yourself when contacting us e.g. email address and telephone numbers (including mobile)

• We may keep a record of any correspondence if you should contact us
• Your likes and dislikes/customer preferences

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IP Addresses and Cookies

We may collect information about your computer; this is statistical data concerning your browsing actions on our website (e.g. pages visited, length of time on our website etc) and does not identify you individually. This information includes your IP address where available, operating system and browser type. In collecting this information, we can improve our site and deliver a better and more personalised service.

You can refuse to accept cookies but note that in doing this, you may be unable to access certain parts of our site. You can do this by activating the setting on your browser which allows you to refuse the setting.

We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: www.google.com/privacypolicy.html

Where We Store Your Personal Data

All the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third-party system, Little Hotelier (SiteMinder Ltd), Gift Voucher Brilliance (Clockwork Marketing & Direct Mail Ltd) or Mailchimp. Neither we nor any third party, will share your information with any third party unless there is a legal reason for doing so.

Any data that we collect from you may be stored and backed up digitally on a secure hard drive on site. Any paperwork containing personal details is shredded once no longer needed or kept in a locked filing cabinet if required to retain by law.

By supplying us your data, you agree to such a transfer and the storing and processing of this data. To ensure that your data is treated securely and in accordance with this privacy policy we will endeavour to take all reasonably necessary steps in protecting your privacy. 

Uses Made of the Information

We use the information held about you in the following ways:

• Internal record keeping and booking history
• To fulfil your bookings and/or to provide services or facilities you request from us
• To collect payment from you
• To administer and manage our relationship with you, which may include asking you to complete surveys or feedback forms
• Transactional data including details about payments to and from you and other details of products and services you have purchased from us
• Information relating to your use of our services, such as room preferences, special requests, feedback and survey responses
• To give you information that you request from us and to improve our services
• To notify you about changes to our services
• To allow us to operate the Website efficiently
• To ensure that the content from our website is presented in the most effective manner for you and your computer
• Any relevant troubleshooting, testing or statistical analysis as appropriate
• To keep the Website secure

Where we have your permission to do so, we may also use the information collected to:

• Provide you with information about our product, services and special offers via promotional email communications
• Keep you up to date with local events/news and features on the Website that we feel might be of interest to you

If at any time you no longer want your data used in this way you can change your preferences or decline any future emails from us by clicking on the “unsubscribe” link at the bottom of any such emails (via Mailchimp) or alternatively write to us at the address at the bottom of this page.

We respect your privacy and will not share your data with any third parties except as described in the next section.

We do not collect sensitive personal data (such as racial or ethnic origin, nationality, political opinions, religious beliefs, etc) unless it is volunteered by you.

Disclosure of Your Information

We may disclose your personal information to third parties:

• To the prospective buyer or seller of any business or assets if we sell or buy
• If we are under a duty to comply with any legal obligation to disclose or share your personal data
• To protect the rights, property and safety of our customers or others, or to enforce our terms of use for the site
• For the purposes of fraud protection and credit risk reduction this may include exchanging information with other companies and organisations
• We do not pass information to any third party for marketing purposes

Third Parties

Our website may contain links to and from other websites. If you visit any of these sites, please note that they have their own privacy policies, and you should check these before submitting any personal data. We cannot accept any responsibility or liability for these policies.

Third Party Bookings

If you book a room via a third-party website, they will have their own Privacy Policy and will need to pass certain information relevant to the booking such as contact details, address and credit card details onto us to process the booking.  Please note, in some circumstances where they hide your email address from us, we have no choice but to use their system to contact you.  You should be aware that the third party may keep a record of our communication.

Credit Card Details

If you make a reservation with us via our website, you will be asked to enter your credit/debit card details to confirm your booking. This takes place on a secure server hosted by our partner Little Hotelier (Property Management System/Direct Booking Engine) who are PCI DSS Compliant, where your card details are safely encrypted and stored for a maximum of 7 days after your booking takes place. The card details may be accessed by us via a secure encrypted link for use in the event of cancellation/no show. We also charge a deposit at time of booking and take final accommodation payment 7 days prior to arrival. However, no further charges will be made to your card without your prior notification (unless specified in our Terms & Conditions, e.g. an advance purchase rate). We do not store your credit card details locally.

Access to Information

You can exercise the right to access any information we hold about you. Any request must be requested in writing to the email address below and will be handled within the statutory 30 days. 

Changes to Our Privacy Policy

We may change this Privacy Notice at any time to ensure it always accurately reflects the way we collect, use and safeguard your personal data. Changes made to our privacy policy will be posted on this page; so please check this notice from time to time to ensure you are aware of any updates.

Contact

We welcome any questions, comments and requests regarding this Privacy Policy. Please contact Us by email stay@clifffarmhouse.co.uk